Frequently asked questions
Why are my lashes not lasting as long as promised?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Why can't I get the placement even?
Overlap each clusterslightlywith the previous one for a seamless look. Try to look down in a mirror while applying and using your tweezer to hold the cluster by the top helps with precision placement.
When will I receive my order?
Place each cluster1–2 mm above your waterline, not directly on it. If you feel discomfort, gently remove and reapply until it feels weightless.
Why do my lashes get stuck on the tweezer?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are of high quality and a fair value.
How long do the lashes last?
With proper application and care, your cluster lashes can last up to 5–7 days. Make sure to avoid oil-based products and excessive moisture, as these can weaken the bond. Gently clean your lashes daily using an oil-free cleanser to keep them fresh and long-lasting. If one cluster starts to loosen, you can easily reapply it using a small amount of bond to extend wear time.
